1. General Policy

This Refund and Cancellation Policy applies to bookings made directly through Tiaraa Hotels and Resorts. Bookings made via third-party platforms are subject to their respective policies.

2. Cancellation Terms

Standard Cancellations:

Full refund for cancellations made 15 or more days before the check-in date.
50% refund for cancellations between 7–14 days before check-in.
No refund for cancellations within 7 days of the check-in date.

Non-Refundable Bookings:

Certain promotional or discounted bookings are non-refundable. Guests are advised to check the booking conditions before confirmation.

3. Group Bookings (20+ Rooms)

For cancellations of group bookings, a minimum notice of 30 days is required for any refunds. Failure to provide this notice will result in forfeiture of the deposit.

4. Refund Processing

Refunds will be processed within 7 business days. Delays may occur based on banking cycles or payment gateway processing times.
Refunds will be issued using the original payment method.

5. No-Show Policy

If a Guest fails to arrive on the scheduled check-in date without prior notice, the booking will be considered cancelled, and no refund will be provided.

6. Shortened Stay Policy

Guests opting for an early checkout will be charged for the entire duration of the confirmed reservation.

7. Exceptional Circumstances

In cases of Force Majeure, the Hotel reserves the right to offer rescheduling options instead of refunds.

This document is designed to provide clarity and transparency for our esteemed guests. For further assistance or clarification, please contact us at +918057244401.

Effective Date: 26.11.2024